Andrea Ayers is President and Chief Executive Officer of Convergys Corporation (NYSE: CVG), a global leader in customer management. Convergys has annual revenues approximating $3 billion and more than 130,000 employees who serve clients from locations in North America, Latin America, EMEA, India and the Philippines. With a 30-year legacy of helping global brands serve their customers with quality and consistency, Convergys is a recognized leader in the customer management industry.
Andrea became a member of the Convergys Board of Directors and was appointed Chief Executive Officer in October 2012. Prior to that, she forged a 20-plus-year track record of success and business growth in a variety of executive positions, including President and Chief Operating Officer; President of the company’s Relationship Technology Management line of business; President of Convergys’s Government, Retail, Healthcare, Automotive, and Financial Services vertical service sectors; Vice President of Marketing, and General Manager of the Direct Broadcast Services (DBS) business unit.
Andrea is committed to job creation, improving educational opportunities to develop the workforce of tomorrow, and enhancing the quality of life in the communities in which Convergys employees live and work. She is an active member of The Business Roundtable, Cincinnati Arts and Technology Center, and G100. In addition, Andrea is the Chair of the Greater Cincinnati American Heart Association’s 2016 Go Red for Women campaign.
In addition, Andrea was named to the Board of Directors for Stanley Black & Decker, Inc., in December 2014. She has also been involved with the Greater Cincinnati Chamber of Commerce, the Cincinnati Business Committee, and the Ohio Business Roundtable.
Andrea earned a bachelor’s degree in management and administration from Louisiana State University, Shreveport.
Member since 2017